How to get your staff to remember everything
I get asked all the time “What do I have to do to get my employees to remember everything?” It’s the most frustrating part of running a kitchen. How do other owners and founders take time off and leave their team in charge? They don’t. They use checklists. I love checklists. I’ve used them in…
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How can I get my kitchen to be more consistent?
“What do I do about a cook who gets so much right but over-seasons dishes?” “How do I get my team to clean without chasing them?” Every time I’ve worked in a food business, someone has had these issues. These problems are very common. So much so, that I’ve got a list of tools I…
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How to get more customer reviews
You know you should be getting reviews from customers but you feel weird asking. Where to start? How do you word it? If you struggle here’s an email template you can use to reach out without any awkwardness. Step one Create a form in Google Forms or Typeform. Both have feedback templates that you can…
Where to kit out your kitchen? 4 places to buy catering equipment.
When you’re ready to buy equipment but not sure exactly where to start it can feel a bit scary. You don’t want to waste money, but you also want to get something worth it. When I or my clients are starting a new business there are a couple of places that have become my go-to’s.…
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What to say when a customer asks about nuts in your products?
Ooh, nuts. This is one none of us want to mess up on. Who wants to be responsible for someone having an allergic reaction. There are very specific laws about labeling products for allergens. These do change regionally so it’s best to look at what is required in your area. But what should you answer…
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