What to say when a customer asks about nuts in your products?

Ooh, nuts. This is one none of us want to mess up on. Who wants to be responsible for someone having an allergic reaction.

There are very specific laws about labeling products for allergens. These do change regionally so it’s best to look at what is required in your area.

But what should you answer when you get that email “Do you use nuts in your products?”

This is one of those cases where we don’t want to reinvent the wheel. There’s a template, let’s use it. You know that super standard disclaimer you’ve seen on chocolate since you could read? It goes something like “While every care has been taken…” Use that. Or a variation of it. I wouldn’t change it too much because people know it and know what to expect.

Put it up on your website for everyone to see. Include it in your emails. And bring it out when someone asks you if your products are nut-free.

Here it is. Copy it and keep it on file for the next time someone asks.

This product does not contain nuts but please note that we do use nuts in our kitchen. We do take every care to stop nut contamination but we cannot guarantee the safety of this item.

Do you want more actionable tips for your food business? Sign up to my mailing list. I regularly send out plug and play advice to get you going.